Performance Management in Public Organizations With Balanced Scorecard: Dimensions And Indicators

Usta A.

AMME IDARESI DERGISI, cilt.45, ss.99-120, 2012 (SSCI İndekslerine Giren Dergi) identifier identifier

  • Cilt numarası: 45 Konu: 1
  • Basım Tarihi: 2012
  • Sayfa Sayıları: ss.99-120


This study analyzes the method of implementing the Balanced Scorecard model, one of the performance measurement models, in public institutions. The Balanced Scorecard model contains both financial and non-financial indicators. Considering also the nonfinancial indicators under this model is more compatible with public sector performance measurement. Balanced Scorecard model allows public administrators to assess their activities from a long-term perspective. Thus, institutions can be administered within a flexible, transparent, effective, and productive organizational structure. The study, starting from this point of view, aims to make public managers gain a broad er perspective in performance management. In this study, national and international literature were referred to via the method of Second Data Analysis. The data obtained were evaluated within the frame of the accepted evaluation method. It was concluded, based on the findings of the research, it performance management would contribute to the managerial functions of public institutions'.