Evaluation of Preschool Education Institutions 'Service and Quality Level In Meeting Parents' Expectations

ARSLAN Z., EMRE O., ULUTAŞ KESKİNKILIÇ A., ÖZYAZICI K.

CUKUROVA UNIVERSITY FACULTY OF EDUCATION JOURNAL, cilt.51, sa.1, ss.42-75, 2022 (ESCI) identifier

  • Yayın Türü: Makale / Tam Makale
  • Cilt numarası: 51 Sayı: 1
  • Basım Tarihi: 2022
  • Doi Numarası: 10.14812/cufej.941065
  • Dergi Adı: CUKUROVA UNIVERSITY FACULTY OF EDUCATION JOURNAL
  • Derginin Tarandığı İndeksler: Emerging Sources Citation Index (ESCI)
  • Sayfa Sayıları: ss.42-75
  • Anahtar Kelimeler: Preschool Education, Parents, Servqual Service Quality, CHILD-CARE, IMPROVEMENT SYSTEMS, CLASSROOM QUALITY, PERCEPTIONS, PROGRAM, CHOICE, QRIS
  • İnönü Üniversitesi Adresli: Evet

Özet

Target of this research was to evaluate service and quality level regarding meeting expectation of parents of pre-school education institutions. The research reveals to what extent parents' gender, age, education level, number of children and income levels affect the quality of service they receive from pre-school education institutions. The working group of research consist of 428 mother-father who lived in the provinces Izmir, Diyarbakir, Zonguldak, KahramanmaraveKaraman in 2020-2021 education year. In the study, personal information form and Servqual Service Quality Scale were used to measure the expectation levels of parents from the pre-school education institutions. It has been observed that while the expectations of the parents from the institutions increase, the level of meeting the expectations also increases and the perception of meeting their expectations from the institution has an effect on the expectations from the institution.