TQM readiness level perceived by the administrators working for the central organization of the Ministry of National Education in Turkey

Aksu M.

TOTAL QUALITY MANAGEMENT & BUSINESS EXCELLENCE, cilt.14, ss.591-604, 2003 (SSCI İndekslerine Giren Dergi) identifier identifier

  • Cilt numarası: 14 Konu: 5
  • Basım Tarihi: 2003
  • Doi Numarası: 10.1080/1478336032000053609
  • Sayfa Sayıları: ss.591-604


The aim of this study is to determine the level of TQM readiness in the Ministry of National Education, Turkey. The subjects are 319 administrators working for the central organization. A questionnaire has been administered consisting of 60 items of Saylor's (1992) nine dimensions: leadership, vision, involvement, continuous improvement, training and education, ownership, rewards and recognition, yearning for success, focus on customer. The data have been utilized and analysed in terms of six independent variables. No significant differences have been found on the scales for gender, education level, education field and service unit. However, the title is differentiated for all dimensions, except ownership and focus on customer. Some significant differences have been obtained on the dimensions of continuous improvement, training and education, yearning for success, and focus on customer for the variable 'age'. The most important finding in this study is that, although the levels are rather low in all dimensions, TQM readiness is found adequate based on the chosen criteria, except 'rewards and recognition'. However, these results are still discouraging while the TQM process is continuing in the Ministry. Again, getting the highest degree from the sub-scale on focus on customers' is considered to improve motivation. Some recommendations are submitted to the authorities concerned and to new researchers.